Customer Care
At Carlos & Kayla's Creations, we care about your shopping experience.
If you have any questions or concerns about our products or services, please don't hesitate to reach out to us via email at CarlosandKaylasCreations@gmail.com.
We love hearing from our customers!
If you have any questions, comments, or feedback about our boutique, please get in touch with us. via email at
CarlosandKaylasCreations@gmail.com.
We'll get back to you as soon as possible!
Returns and Exchanges
We want you to be completely satisfied with your purchase from Carlos & Kayla's Creations!
If for any reason you're not happy with a clothing item you've received, you can return it within 15 days of the delivery date for a full refund or exchange.
Please note that items must be unworn, unwashed, not sprayed with perfume, and in their original condition.
Custom orders and candles are final sales.
We have the right to deny refunds once an item has been returned if it shows that it has been worn.
FAQ
How do I return an item?
To return an item, email CarlosandKaylascreations@gmail.com for authorization and returns form.
What is your return policy?
Please see above.
How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your package at any time.
How can I contact your customer service team?
You can email us at CarlosandKaylascreations@gmail.com.
What are your delivery options?
We offer several delivery options, including standard shipping, expedited shipping, and overnight shipping. The cost and estimated delivery time will vary depending on your location and the shipping method you choose.